Grain keeps me more organized in customer interviews and not fall into recency bias.
Being able to send a short video clip from the transcript is something we can't do anywhere else.
Grain has solved the old problem of telephone. I now share client feedback directly with my team.
I use Grain to move my agenda. I tell people 'Here are all of the other customers who said this.' What are you going to say to that? This is the customer.