Companies like Vimeo, Podium and Roam have supercharged their abilities to identify customer pain points, cultivate empathy, map UX journeys, and tell their users stories in the most powerful and impactful way possible.
To ensure you ask the right questions, and unlock the most important insights, use Grain to create Story Templates.
Supercharge your "voice of the customer" documentation by creating Stories from multiple meetings.
Before your next meeting make sure to download the Grain App and add the Grain recorder to your calendar.
The Grain App allows researchers to open the composer during meetings, even when not the host, and start taking real-time highlight clips.
Grain allows you to capture specific moments in time, when the magic happens, in conversations with customers, partners, and internal teams, and package them up with a sharable link.
If you prefer to view and work directly from the transcript, or if you missed an important moment, Grain live transcripts give you instant access to everything.
From the transcript, you can highlight any section and create a new Highlight clip that can be added to a Story, integrated with a workflow, or shared with your team.
Grain will 10x the insights you generate from every conversation and allow you to review highlights, key moments, and share what matters with your team in just a few minutes.
Grain can be used to create clusters of your "Voice of the Customer" interviews with Highlight Clips, which can then be used for everything from product road mapping, identifying bugs, feature requests, and much more.
This creates powerful Journey Mapping for the rest of your team to increase buy-in, alignment, and better plan out the user experience for your customers.